Terms of Use

These Terms of Use are an agreement between you and Charlotte Vitamins and Health, LLC, doing business as Charlotte Vitamins & Health ("CVH," "we," "us," or "our"). They cover this website, your CVH Account, online orders, recurring deliveries, CVH Rewards, and related communications.

By using the website, you agree to these terms. If you do not agree, do not use the website. Creating a recurring delivery or enrolling in marketing requires the separate authorization presented for that service; visiting the site does not enroll you.

Read these terms together with our Privacy notice, Returns and refunds, Shipping and pickup, and CVH Rewards terms. The specific terms shown for an offer or recurring delivery also apply.

The dispute-resolution section includes binding arbitration and limitations on class proceedings and jury trials. Please read it before using the site.

Product descriptions, educational material, and suggestions from the store are general information. They are not medical advice, diagnosis, or treatment, and do not establish a healthcare-provider relationship.

Read the product label, directions, ingredients, warnings, and storage instructions before use. Consult a qualified healthcare professional about suitability, particularly if you take medication, have a medical condition, are pregnant or nursing, or are choosing a product for a child. Do not use website information to replace prescribed treatment or delay medical care.

Dietary supplements are not intended to diagnose, treat, cure, or prevent disease. Statements about a supplement's effects on normal body structure or function have not been evaluated by the Food and Drug Administration. Product results vary; a description or customer experience is not a promise of a particular outcome.

Manufacturers may change packaging or formulations. Images help identify products but may show earlier packaging. If a label, ingredient, size, or product description appears inconsistent, contact us before ordering or using the product.

Use accurate contact and order information and keep it current. The site is not directed to children under 13, and children under 13 should not create an account or provide personal information. If you cannot enter into a binding agreement yourself, a parent or legal guardian must handle the purchase.

You may sign in using a time-limited verification code delivered to the email address associated with your account. Keep your email account and sign-in codes secure, do not share codes, and sign out at the end of each session on a shared device. Tell us promptly if you suspect unauthorized access or activity.

When verified, your online account can connect with your in-store customer record so you can view relevant purchases and use your CVH wallet. A shared name or phone number alone does not establish ownership. We may need additional verification before linking records, changing account details, or making protected account changes. Do not claim another person's account or offers.

Receiving an order confirmation, using an account, or providing a phone number does not by itself authorize marketing messages. Communication choices are described below and in our Privacy notice.

Review the exact product, size, quantity, purchase type, contact details, delivery method, discounts, and total before placing an order. A recurring item and a one-time item have different billing terms. Your final order review shows applicable tax, shipping, and other disclosed charges.

By placing an order, you authorize the payment shown using the selected payment method and confirm that you are authorized to use it. Saving a payment method does not by itself create a recurring delivery. Recurring charges require the separate authorization described in Section 7.

Check your order confirmation and account order history for the order and payment status. If checkout reports a problem after you submit payment, check for an existing order or contact us before trying again. A bank authorization may appear before a transaction is completed and may take time to disappear after a void.

We may decline or cancel an order that cannot be fulfilled, involves a material listing or pricing error, or reasonably appears unauthorized or abusive. We will notify you about an affected order and return any payment collected for items we cancel. A correction that would increase an already-submitted order's charge requires your agreement.

Prices are shown in U.S. dollars. Online and in-store prices and offers may differ. The price for the selected product and variant in the channel where you purchase applies; a price seen in one channel is not a promise of the same price in another.

Sales and promotions may apply to selected items, brands, categories, locations, customers, quantities, dates, or purchase methods. Review the offer's eligible products, exclusions, minimum purchase, benefit, and expiration. A code or banner does not make an ineligible item eligible. A free-shipping offer applies only to the qualifying shipping services and destinations; pickup has no shipping charge to discount.

Percentage discounts are not added together. Where an item qualifies for both a sale and an account discount, the largest eligible item discount applies rather than the sum of those percentages. Recurring-delivery savings have the separate calculation described below. Combining an order coupon or saved Reward with other savings depends on that offer's terms and the eligibility shown in order review.

Fixed-dollar offers reduce the eligible amount by the allowed value, up to the eligible charge. BOGO and buy-X-get-Y offers require the specified products and quantities. Discounts do not automatically cover tax, shipping, fees, or excluded products. Your order review identifies the savings that actually apply.

Unless an offer expressly says otherwise, it cannot be applied to a completed purchase. An offer may end or sell out according to its stated terms. A later change to a promotion does not change the amount already paid on a completed order.

Your wallet can contain Rewards claimed with points and coupons or gifts issued directly to you. Claiming a points-funded Reward deducts the displayed points once. Using that saved Reward does not deduct those points a second time. A gift that states no points are required does not require a points claim.

Each saved offer has its own terms. Check its value, eligible item or order scope, participating channel, restrictions, and expiration in My Rewards. A deadline to claim an offer can differ from the deadline to use it. The expiration recorded for your issued offer governs; this page does not reset it. You can hold multiple saved offers, including separate copies, but each copy keeps its own usage limit.

Select one eligible saved Reward for an online order. The store or checkout verifies its current status and terms. A customer-specific offer belongs to the verified account to which it was issued; a public promotion follows its own rules. An offer restricted to one channel is not automatically usable in another.

If a checkout attempt is interrupted or its result is uncertain, check the order and Reward status before trying to use the same offer again. Canceling a paid order or returning merchandise does not by itself establish that a Reward or points have been restored. Contact us if your order, balance, or wallet appears incorrect. See the CVH Rewards terms for the current claiming and checkout process.

When you select recurring delivery and accept its authorization, you authorize us to place and charge recurring orders at the selected frequency until you cancel. It continues automatically; it is not a one-time purchase.

Available schedules are every 45, 60, or 90 days. Your account shows the subscribed item, quantity, payment method, delivery settings, and next processing date. The processing date is when the next order is scheduled, not a guaranteed arrival date.

Recurring savings and the first-item trial

• Standard recurring-delivery savings are 5%.
• Once per account, the first subscribed item can receive 50% off one unit in each paid recurring order, for six units in total, including the first order.
• The 50% trial replaces the 5% recurring discount on that unit. Additional units and other recurring items receive the standard 5% savings.
• After six trial units have been used, all recurring units receive the standard savings. This is a six-unit allowance, not a six-month deadline.
• Skipping or pausing does not use trial units. Unused units stay with the original item if you resubscribe; they do not transfer to another item or reset.

Where a verified account discount applies to the product, it is applied first and the recurring savings are calculated on that reduced amount. The percentages are applied sequentially, not added. Other promotions and saved Rewards do not combine with recurring-delivery savings unless the order specifically shows that they do.

Future prices and reminders

Recurring orders use the product price and applicable savings at the time of that order. The initial price is not a permanent price lock. Tax, shipping, availability, and eligible account pricing can change. We send a reminder before processing; review the date and terms in that reminder and your account. We will provide notices of renewal or material changes as required by applicable law.

Change, skip, pause, or cancel

Open My Account → Recurring deliveries, choose the plan, and use the available change, skip, pause, or end controls. Cancel before the next processing date to stop that scheduled charge. There is no cancellation fee, minimum commitment, or requirement to repay earlier discounts.

A change cannot be made to an order while it is already processing. If processing has started, or an account control is unavailable, call (704) 542-1444 for help. Ending a recurring plan stops future orders; it does not automatically cancel or refund an order already processed. That order remains subject to the return policy and your applicable legal rights.

Available delivery methods, charges, and product restrictions are shown during checkout. Some products may be pickup-only or require special handling. See Shipping and pickup for the current shipping standard and store instructions.

For pickup, wait until the order is marked ready before coming to the store. An order confirmation or payment receipt alone does not mean the items are ready to collect.

Provide a complete, accurate address and contact information. Call promptly if anything needs correcting; we cannot guarantee a change after fulfillment begins. Stock information can change while an order is being prepared.

If we cannot ship within the promised time, we will notify you of the delay, provide the available revised timing, and explain your cancellation and refund options. We will obtain any consent to a delay that the law requires. If we cancel an unfulfilled order, we will notify you and promptly return the payment for the canceled items.

Unopened, full-price products purchased on this website may be returned within 30 days of purchase for a refund. Discounted items are final sale and cannot be returned. Opened products are not eligible for standard returns. Provide your receipt or order information so we can locate the purchase. Approved refunds are returned to the original payment method; your bank or card issuer determines when the credit appears.

If an item is damaged, defective, or different from what you ordered, contact us and keep the product and packaging while we review it. See Returns and refunds for the full policy and contact instructions. This policy does not limit rights or remedies that cannot be excluded under applicable law.

We use your contact information to provide requested sign-in codes, receipts, order updates, recurring-delivery notices, account security messages, and customer support. These service messages are separate from optional marketing.

Marketing email and SMS require the applicable enrollment or consent. Consent to marketing is not a condition of purchase. Providing a phone number for an order or account does not by itself enroll you in marketing texts. If you enroll in an SMS program when it is offered, you confirm that the number is yours or that you have permission to enroll it. Automated messages may be used; frequency varies and carrier message and data rates may apply.

Use the unsubscribe or opt-out instructions included in marketing messages. SMS programs provide their own opt-out and help instructions at enrollment and in messages. You can also call (704) 542-1444 for help with your preferences. Opting out of marketing does not cancel an order or recurring plan. Delivery of a message can depend on your email provider, carrier, device, or network and is not guaranteed.

Our Privacy notice explains how account, order, contact, loyalty, and technical information is used. We use service providers to operate commerce, payments, hosting, security, and communications. Do not send payment-card details or sign-in codes in product questions, reviews, or ordinary support messages.

Links to outside websites are provided for convenience. Their content, services, and privacy practices are controlled by their operators. A link does not mean that CVH endorses an outside site's claims or guarantees its service.

Use the site lawfully and for the purposes provided. Do not impersonate someone, attempt unauthorized access, interfere with the site, submit malicious code, misuse promotional codes, manipulate points or account links, or intentionally create duplicate claims or orders to evade a limit.

We may restrict access when reasonably necessary to investigate fraud, protect accounts, maintain site security, or respond to a violation of these terms or the law. Contact the store if you believe a restriction is mistaken or need help with an existing order or recurring delivery.

The site's design, text, illustrations, photographs, logos, and software belong to CVH or their respective owners and are protected by intellectual-property laws. You may view and save information for personal, non-commercial use while retaining ownership notices. Other copying, modification, resale, or publication requires the relevant owner's permission or another lawful basis.

If a feature lets you submit a review or other public content, submit only material you have the right to share. Keep it accurate, relevant, and free of unlawful content, harassment, confidential information, or someone else's personal details. We may remove material that violates these terms. Customer opinions are their own and are not medical advice or a guarantee by CVH.

Submitting public content permits us to display it and make the formatting changes reasonably needed to operate the feature. This does not make a private support message public or transfer ownership of your content to us.

To report suspected copyright infringement, write to Charlotte Vitamins and Health, 8206 Providence Road, Suite 1800, Charlotte, NC 28277. Identify the copyrighted work, the location of the disputed material, your contact details, and your authority to act for the owner. Include a signed statement that you believe the use is unauthorized and, under penalty of perjury, that your notice is accurate and you are the owner or authorized to act for the owner.

We work to keep product information and site functions accurate and available, but errors, interruptions, and delays can occur. Contact us about a material error so we can review it. Do not rely on a screen error alone to determine whether an order, charge, or Reward use completed.

Nothing in these terms excludes a warranty, refund right, liability, or other consumer protection that applicable law does not allow us to exclude. Specific product and offer terms remain subject to those rights.

IT IS IMPORTANT THAT YOU READ THIS SECTION OF THE AGREEMENT CAREFULLY.

This dispute-resolution section of the Agreement shall be governed by and construed in accordance with the Federal Arbitration Act and applicable federal laws.

Any dispute or claim relating in any way to your use of any of the Sites, your participation in any SMS or text message program offered by Charlotte Vitamins and Health, your receipt of any communications from Charlotte Vitamins and Health (including, but not limited to, any text messages or emails), or to any products or services sold or distributed by Charlotte Vitamins and Health or through any of the Sites shall be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. ARBITRATION OF A DISPUTE, CLAIM OR CAUSE OF ACTION SHALL BE IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights under this Agreement. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of this Agreement as a court would.

To begin an arbitration proceeding, either party must send a letter requesting an arbitration and describing the claim to the other party. Charlotte Vitamins and Health will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.

WE EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. We each agree that any arbitrator hearing a claim may not: (i) combine more than one individual’s claim or claims into a single case; (ii) order, require, participate in or facilitate production of class-wide contact information or notification of others of potential claims; or (iii) arbitrate any form of a class, collective, or representative proceeding. If for any reason a claim proceeds in court rather than in arbitration, WE EACH WAIVE ANY RIGHT TO A JURY TRIAL. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights

We may update these terms as the site, services, or legal requirements change. We will update the date and post notice of material changes. We will obtain additional agreement when required. An update does not retroactively change a completed purchase or silently rewrite the recorded terms of an already-issued offer.

These terms and the policies and specific service terms referenced here form the agreement for their subject matter. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A decision not to enforce a provision on one occasion is not a waiver of it on another. Ending use of the site does not erase obligations relating to a completed transaction or a dispute.

For questions about these terms, an order, a return, a recurring delivery, or your wallet, call (704) 542-1444.

Charlotte Vitamins & Health
8206 Providence Road, Suite 1800
Charlotte, NC 28277

See Our store for current hours and directions. Use My Account for order and account details, or Recurring deliveries to manage future recurring orders.