Shipping and pickup

Shipping standard

We ship within one business day via USPS Priority Mail, but may use another carrier depending on the overall delivery time and cost. Our goal is to have the product in your hands within three business days of the order.

That timing is a goal, not a guaranteed delivery date. Carrier conditions, addresses, order review, inventory and holidays can affect delivery. Use the information in your order confirmation for the specific order.

Pickup orders

When pickup is available, the option and any order-specific instructions are shown during order review or in the order confirmation. Do not travel to the store until the order has been confirmed ready for pickup.

Bring the order information and identification requested in the confirmation. Call (704) 542-1444 before traveling if you need help with a pickup.

Addresses and order changes

Review the shipping or pickup information before placing an order. If you notice an error after ordering, call the store promptly. A change cannot be guaranteed after fulfillment has begun.

Unavailable or delayed items

Inventory can change before an order is confirmed. If the store cannot complete an item or fulfillment request, it will address the affected order using the order and payment options available for that transaction.